Mystery shopping is the process of hiring an auditor to go
undercover to target stores or customer touchpoints.

The auditor disguises himself as a casual shopper to gather
critical information about the quality of goods and services.

These mystery audits allow you to measure the experience
of your customers precisely.

Whether it’s in your retail stores, service locations, or
customer touchpoints doesn’t matter.

We assist you in measuring compliance with policies and
SOPs through retail audits.

Expertise through Experience

We have worked with
Fortune 500 companies on
their mystery shopping
initiatives and have evolved
our processes and designs to
perfect our clients’
experiences.

Customisable Tech Solution

Through our technological
platform TracknTrain, we
ensure proper checks at all
process points, with in-depth
analysis and data reports on
your dashboards.

Wide Network of Shoppers

We have a large network
of 75000 freelance mystery
shoppers spanning every
socio-economic classification
and geography in India,
and a team of full-time,
highly-trained auditors.

Quality Metrics

We ensure that only top-
quality shoppers are deployed
on projects through our automated
training and certification processes.
Before reporting to clients, we check
each response for accuracy and insightfulness
by measuring quality.