Sales Outsourcing Company

How do product-oriented companies handle sales force
management challenges – Hiring, training, and managing sales
productivity?

Managed Sales Team

In Store Promoters

Retail & Distribution Channel Expansion

Vendor Partner Outreach

Shared Sales Manpower

Why Tophawks as your Mystery shopping company?

Vast geographical coverage

We have a huge database of 100,000 shoppers, freelancers,and auditors in every remote location. Every month, we conduct over 5000 audits with shoppers in over 200 cities and towns across India.

100 % completion rate

While many companies claim a 100% completion rate, TopHawks never breaks promises. No exceptions, no excuses, our promised completion rate is 100%.

Extensive Training for Audits do’s and don’ts

Our freelance shopper network includes people from all socioeconomic backgrounds. It is a team of full-time, highly trained auditors stationed at specific locations. For each programme, the best candidates are chosen, trained, tested, and certified. We ensure that our customers know exactly what to look for and listen to by providing extensive training modules.

Mystery shopping audit method

Discover customer delight-inspiring behaviours with our programs

Retail network audits ensure fixtures, furniture, signage, demo units, and branded displays are well maintained

As part of the supply chain, stock audit services provide accurate and reliable measurements of stock and inventory. The purpose of this is to ensure proper accounting, maintain freshness and quality, and minimize shrinkage as a result of loss or theft

Discover if customers receive consistently superior customer service at every location and customer touchpoint

Improve suggestive selling and provide customers with the information they want, resulting in an increased number of items purchased per customer visit.

Expertise through Experience

We have worked with
Fortune 500 companies on
their mystery shopping
initiatives and have evolved
our processes and designs to
perfect our clients’
experiences.

Customisable Tech Solution

Through our technological
platform TracknTrain, we
ensure proper checks at all
process points, with in-depth
analysis and data reports on
your dashboards.

Wide Network of Shoppers

We have a large network
of 75000 freelance mystery
shoppers spanning every
socio-economic classification
and geography in India,
and a team of full-time,
highly-trained auditors.

Quality Metrics

We ensure that only top-
quality shoppers are deployed
on projects through our automated
training and certification processes.
Before reporting to clients, we check
each response for accuracy and insightfulness
by measuring quality.

Mystery Shopping Jobs & Types

Get in Touch

We are here for you, and we are wearing our thinking caps

Contact Us